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YCL Jewels International

FAQ

If your question is not answered here, feel free to email our team for assistance.


Shipping, Returns and Warranty


How much will shipping cost? 

North America

FREE over $200

$9.95 DHL Express

2-4 days arrival 

Tracking and signature 

Asia

FREE over $200

$14.95 DHL Express

2-4 days arrival 

Tracking and signature 

United Kingdom + Europe

FREE over $200

$14.95 DHL Express

2-4 days arrival 

Tracking and Signature 

Rest of World 

No free option 

$40 DHL Express

2-6 days arrival 

Tracking and signature 

How long will my order take to ship?
In Stock
Orders will be processed and shipped within 1-2 business days.
 

Pre Order
Please refer to the individual product page for the delivery time frames. To reduce our environmental impact, we aim to send all pieces in one delivery. If your order consists of In Stock and Pre Order pieces, we are happy to arrange a split shipment upon request.


Made to order
Our Solid Gold Rings are made to order, with an estimated dispatch 5-7 weeks from the date the order is placed.

All orders are shipped via DHL Express. Please click here for expected international delivery times.

What is YCL's return policy?

If you change your mind, YCL Jewels will offer a gift card to the value of 110% or a refund. Read our returns policy here.

Does YCL have a warranty?

All of our pieces come with a 6 month manufacturing warranty. Learn more.


Product Information


How will my order be packaged?

Each piece is packaged in a YCL jewels signature gift box, along with a compostable postage satchel. If multiple pieces are purchased they will be packaged in a separate pouch, with just one gift box. Feel free to let us know in the notes section at checkout if you require more than one gift box for separate packaging.

Where are YCL pieces made?

Each piece is designed in house and hand crafted by our global team of artisans in the United States, China and South Korea. Our leading manufacturer is a small, family owned business with female-led teams whom value responsible working practises. Each YCL piece is carved, cut, filed and polished by hand.

The item I want is out of stock?

YCL Jewels collection releases at times are limited. If the item you are wanting is out of stock, please click the ‘email when in stock’ button on the product page. You will be notified as soon as the piece is available to purchase again. Alternatively email us for further information.

Do you offer gift wrapping?

With every purchase, you will receive a YCL Jewels signature gift box, which is perfect for gifting. We also offer YCL gift bags, which can be added at checkout or found here.

How do I care for my pieces?
Please visit our Care Guide for detailed information on how you can best care for and store your pieces.
What is Gold Vermeil?

Gold vermeil (pronounced ‘ver-may’) is a technique where a thick even layer of gold is electroplated over a base of 925 sterling silver. The gold layer is up to 5 x thicker than gold plated jewellery, which gives it a lasting golden shine and ensures both quality and longevity. Learn more about gold vermeil here.

Which length necklace is right for me?

The length of each necklace is specified on the product page. Most of our necklaces feature an adjustable chain at the back, allowing you to wear your necklace at different lengths.


We also offer extender chains, which can be added onto your existing necklace. This will also up to another 4cm. Extender chains can be found here.

How can I find out my ring size?
US Sizing UK Sizing Inside Diameter 

5

6

7

8

J

L

N

P

15.5mm

16.3mm

17.1mm

17.9mm

How can I redeem my mailing list discount code?

You can redeem your unique discount by entering the code at checkout. The discount code excludes Solid Gold. If you need any assistance please email us. 

What does pre order mean?

Occasionally some items will be made available for sale on our website as a Pre Order. This means that the stock hasn't arrived to us yet, but we are offering it for pre sale, to allow you to secure the stock.

Pre order will be listed within the product name, along with an estimated ship date in the product description. We are unable to cancel your order once it has been placed. If you need to update the shipping address, please email us. 

How can I redeem my mailing list discount code?

You can redeem your unique discount by entering the code at checkout. The discount code excludes Solid Gold. If you need any assistance please email us. 

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