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YCL Jewels International

Solid - Warranty and Returns

Returns

Each ceremonial ring is made to order and therefore, we do not offer refunds, gift cards, or exchanges. To ensure your ring size is correct, we recommend being measured professionally at a local jeweller. Alternately, you can order a free ring sizer with us. If you have any questions, feel free to reach out to our team via the chat in the bottom right hand corner or email info@ycljewels.com


Warranty

In addition to Australian Consumer Law, we offer an extended 18 month manufacturing warranty on ceremonial rings with proof of purchase. 


We’re confident in the quality of our product hence the extended coverage. This covers manufacturing faults and defects. It does not cover pieces that have been damaged due to ‘wear and tear’ through misuse or accident, lost items and improper storage of your product. If a piece has been repaired or modified by someone other than YCL Jewels, the warranty will be void. Pieces can only be deemed faulty by one of our craftsmen upon physical assessment. Failure to follow the care instructions will render this warranty void.

 

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