Customer Service Assistant

Applications close Thursday 6th Feb

A new role within YCL Jewels has opened for an individual whom values connecting with people, whom would like to manage many moving parts of a brand, & whom would like to expand their knowledge of an e-commerce, fashion-tech brand.

What you’ll be doing:

  • Customer service (responding to emails, social media inquiries & returns)
  • Order processing & dispatch
  • Inventory management  
  • Website updating & management (Shopify)
  • Showroom management (stock & retail)
  • Wholesale & drop ship management

Competent in:

  • Must be an excellent written & verbal communicator
  • Must be very organised
  • Must have an excellent eye for detail
  • Must be able to effectively manage one's time & task list
  • Must be willing to work enthusiastically as part of a small team

Bonus if you:

  • Are familiar with: Mailchimp, Shopify, Seller Center, Illustrator/Photoshop
  • Can manage social media accounts
  • Have experience in a similar role


  • Commencing as casual 1-2 days per week, moving to permanent/part-time on 4 days per week from mid May 2020
  • Hours are flexible
  • Job will commence in March, 2019
  • Position is located in Currumbin Waters, Gold Coast

Why work for YCL?

  • We are a passionate, uplifted small team
  • We work out of a natural-light filled warehouse in Currumbin Waters
  • We value innovation & creative expression
  • Studio dog Opal to kiss
  • Learning within a growing fashion-tech brand
  • A combined 15 years of experience in business, brand curation, digital marketing & customer experience.

To Apply:

Please send your CV & a one page cover letter outlining why you’d be perfectly suited for this role to Due to a large volume of applicants, those whom are successful for an interview will receive a reply.