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YCL

Role Requirements:

  • Leading a team in alignment with the YCL Vision, purpose and values.
  • Leading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community, accessibility and people).
  • Supporting and leading the training and coaching of a high performing team through our commitment to a premium, customer-centric experience.
  • Leading by example and empowering your team to self-lead through development plans and training opportunities.
  • Overseeing the entire employee experience from onboarding through to off-boarding.
  • Committing to, and delivering on, bold objectives both in store and within our team.
  • Building brand presence and customer loyalty by upholding our company’s mission and values.
  • Championing floor leadership and exceptional customer experience by leading from the floor 5 days of the week.
  • Empowering your team to use their best judgement in all customer service matters.
  • Collaborating with YCL Management and Marketing to execute store events that support the company mission, drive traffic, and increase community engagement.
  • Facilitating our permanent jewellery service ETERNAL (YCL training given).
  • You have 2-3 years of leadership and retail management experience
  • You have dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
  • You possess an entrepreneurial spirit and continuously evolve to achieve great results
  • You have a passion for service and delivering an exceptional experience for guests
  • Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control and net profit.
  • You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
  • You effectively balance autonomy and collaboration
  • You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
  • Passion for leading
  • Strong written and verbal communication
  • Excellent time management and problem-solving ability
  • Efficient with Micro-soft suite (Word, Excel, Outlook, Excel, etc)
  • Ability to lift up to 20kg
  • Flexibility to work Thursday evenings, weekends, and public holidays on a rostered basis.

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  • We offer competitive salary and benefits.
  • We are a passionate, driven small team whom value culture and wellbeing
  • We value innovation and creative expression.
  • Opportunity to co-create within a growing fashion-tech company offering long term career progression.
  • Generous staff discounts, team rewards, and so much more.
  • A combined 25 years of experience in creative direction, business development, brand curation, digital marketing and customer experience.
  • Monthly face-to-face team meetings at HQ to be trained across new launches and activations.
  • Opportunity to grow and expand within your role and a fast-growing brand.

Please send your cover letter & resume outlining why you’d be perfectly suited for this role to social@ycljewels.com. Please note: due to a high volume of applicants, only those whom are successful for an interview will receive a reply.

Role Requirements

  • Ensuring high levels of customer satisfaction through premium sales service.
  • Connecting with customers and telling the YCL brand story.
  • Thrive in a customer-centric environment, motivated by achieving both individual and team KPIs.
  • Maintaining an immaculate store presentation and merchandising.
  • Facilitating our permanent jewellery service ETERNAL (YCL training given).
  • Provide in-store styling advice for customers.
  • Manage point of sale processes.
  • Aid in the receiving and organising of new stock deliveries.
  • Always be up to date with the latest product information and brand happenings.
  • Follow all policies and procedures.
  • Cultivating VIP relationships.
  • A proven working experience in a retail sales position.
  • A people-person.
  • A good understanding of sales principles and customer service practices.
  • A proven ability to meet and exceed sales quotas.
  • Excellent communication and interpersonal skills.
  • Must be customer oriented at all times.
  • Great hand eye coordination and open to learning a new skill by facilitating our permanent jewellery service.
  • Basic administration skills.
  • Experience with Shopify an advantage but not required.
  • Have a positive "can do" attitude.
  • Flexibility to work Thursday evenings, weekends, and public holidays on a rostered basis.
  • We offer competitive salary and benefits
  • We are a passionate, driven small team whom value culture and wellbeing
  • We value innovation and creative expression
  • Opportunity to co-create within a growing fashion-tech company offering long term career progression 
  • Generous staff discounts, team rewards, flexible working and so much more
  • A combined 25 years of experience in creative direction, business development, brand curation, digital marketing and customer experience.

Please send your cover letter & resume outlining why you’d be perfectly suited for this role to social@ycljewels.com. Please note: due to a high volume of applicants, only those whom are successful for an interview will receive a reply.

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